Afterhours Answering Services, FSO-2017-17-RP

Update: June 19, 2018
Questions and Answers

The Judicial Council is seeking qualified prospective firms (“Proposer(s)”) that have experience in providing answering services for urgent or emergency facility related calls made afterhours to the Judicial Council’s Customer Support Center (“JCC CSC”).  Proposers should submit their proposals to the Judicial Council in order to receive consideration under the Request for Proposals (“RFP”).  It is anticipated that an agreement will be issued to a single Proposer under this RFP.

Hard copy proposals must be delivered to:
Judicial Council of California
Attn: Lenore Fraga-Roberts, RFP No. FSO-2017-17-RP
Branch Accounting and Procurement
455 Golden Gate Avenue, 6th Floor
San Francisco, CA  94102

Further details regarding the requirements of the RFP and due dates for the Technical and Cost Proposal, and attachments thereto, are set forth in the RFP.  The RFP and related attachments are posted on this webpage.  Proposers are advised to check this RFP’s webpage on a regular basis for any updates to the RFP language or change to the Timeline.

RFP

Attachment 1 – RFP Rules

Attachment 2 – Sample Standard Agreement

Attachment 3 – Acceptance of Terms and Conditions

Attachment 4 – General Certifications Form

Attachment 5 – Darfur Certification Act

Attachment 6 - Payee Data Record Form

Attachment 7 – Cost Proposal Workbook

Attachment 8 – Question Submittal Form