ACCESS—Assisting Court Customers with Education and Self-Help Services: Superior Court of San Francisco County Multi-lingual information and assistance center that provides culturally appropriate services in English, Spanish, Chinese (Cantonese), Russian, Tagalog, and Vietnamese. The emphasis is placed on services for disenfranchised communities that have traditionally been denied access, such as immigrants, dependent adults, and gay and transgendered people.
Television and radio broadcasts in Spanish have reached audiences of more than 10,000; radio programs in Cantonese, more than 3,000 per broadcast.
ACCESS services have improved the accuracy and completeness of self-represented litigants’fi lings, the efficiency of court proceedings, customers’access to justice, and their understanding of court processes and the judicial system.
Fewer matters are taken off calendar due to defective service; fewer continuances are required for procedural errors; customers are better prepared for court appearances and fi le better paperwork; more interpreters are available; and more small claims judgments are satisfied.
ACCESS customers reported greater satisfaction with their hearings, more reasonable expectations of case outcomes, greater perceptions of fairness, and greater ability to communicate with the judge.