Executive Summary (328 KB)

Full Report (2.4 MB)

Chapter 1 - Introduction (263 KB)

Chapter 2 - Butte County: Regional Collaboration Model (392 KB)

Chapter 3 - Fresno County: Spanish-Speaking Model (395 KB)

Chapter 4 - San Francisco County: Multilingual Model (419 KB)

Chapter 5 - Contra Costa County: Technology Model (483 KB)

Chapter 6 - Los Angeles County: Urban Coordination Model (337 KB)

Chapter 7 - Experiences of Self-Represented Litigants Across Pilot Projects (273 KB)

Chapter 8 - Programmatic Summary and Recommendations (258 KB)

Chapter 9 - Lessons Learned From Evaluations and Directions for Future Research (238 KB)

Appendix A - Advisory Board Members (222 KB)

Appendix B - Methodology (290 KB)

Appendix C - Self-Help Intake Data (259 KB)

Appendix D - Self-Help Service Tracking Data (252 KB)

Appendix E - Court File Review Data (370 KB)

Appendix F - Post-Hearing Interview Data (455 KB)

Appendix G - Customer Satisfaction Data (310 KB)

Appendix H - San Francisco ACCESS Courtroom Referral (223 KB)

Appendix I - Los Angeles Telephone Interview Respondent Agency Affiliations (222 KB)

Appendix J - Fresno County Spanish Self-Help Center Advisory Committee (222 KB)

Appendix K - Data Collection Instruments (727 KB)

Materials Developed by Five Pilot Self-Help Centers