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Staff Resources

Staff Resources

Staff Training Materials

Tools for Working with Self-Represented Litigants

Guidelines and Ethical Issues for Self-Help Center Staff

Staff Hiring/Recruitment Tools

Staff Development

Families and Children (CFCC) Web Page


Staff Training Materials

Appeals
Civil Procedure
Conservatorships
Consumer/Small Claims
Domestic Violence
Eviction and Housing
Family Law
Guardianships
Juvenile Law
Mediation
Traffic


Appeals

Civil Appeals - San Diego Workshop Approach (Prepared for Pathways to Justice 2015)

Resources for Handling Appeals in California (prepared for the California Conference on Self-Represented Litigants).

How to Lay the Record for Appeal (Prepared for Pathways to Justice 2015)


Civil Procedure

Mandatory vs. Discretionary Dismissal Rules (Rev. 5/2007) (prepared by the Santa Clara Superior Court Self Service Center .)

Law and Motion for Self Help Centers  (prepared for the 2010 California Conference on Self-Represented Litigants)


Conservatorships

Classes/Broadcasts
Written Materials

Classes/Broadcasts

Conservatorship and Probate of Small Estates - Audio (1.5 hrs) (recorded at Conference on Self-Represented Litigants: Workshops from March 2006)

Written Materials

Timeline in conservatorship cases (Rev. 5/2007) (prepared by the Superior Court of California, County of San Diego ).


Consumer/Small Claims

Classes/Broadcasts
Written Materials

Classes/Broadcasts

Consumer and Small Claims Procedure and Practice - Audio (1.5 hrs) (recorded at Conference on Self-Represented Litigants: Workshops from March 2006)

Written Materials

Small Claims Basics (Prepared for Pathways to Justice 2015)

Consumer and Small Claims Law, Updates and Forms (prepared for the California Conference on Self-Represented Litigants).

Preparing and Presenting a Small Claims Case (prepared for the 2010 California Conference on Self-Represented Litigants).

Collecting a Judgment (prepared for the 2010 California Conference on Self-Represented Litigants).

Small Claims Boot Camp "How To" Handouts (prepared for the 2010 California Conference on Self-Represented Litigants).

Small Claims Boot Camp Codes - Student Version (prepared for the 2010 California Conference on Self-Represented Litigants).

Interesting Consumer Statutesc (prepared for the 2010 California Conference on Self-Represented Litigants).

Bankruptcy and What it Means to the Claimant in Small Claims Court (prepared for the 2010 California Conference on Self-Represented Litigants).


Domestic Violence

New Developments in Domestic Violence (Prepared for Pathways to Justice 2015)

Introduction to DV: Traumatic Impacts, Perpetrator Characteristics and Red Flags (prepared for the 2010 California Conference on Self-Represented Litigants)

Intro to DV: History, Types, Impact and Other Key Issues for Self-Help Center Staff (prepared for the 2010 California Conference on Self-Represented Litigants)

Court-Based Mediation of Cases Involving Parties with a History of Domestic Violence Abuse (prepared for the 2010 California Conference on Self-Represented Litigants)


Eviction and Housing

Classes/Broadcasts
Written Materials

Classes/Broadcasts

Landlord/Tenant Basics - Audio and Slide Presentation (51 mins) (recorded at Conference on Self-Represented Litigants: Workshops from March 2006)

Written Materials

Landlord's Guide to Unlawful Detainers (prepared for the 2010 California Conference on Self-Represented Litigants).

The Tenant's Guide to Eviction Defense  (prepared for the 2010 California Conference on Self-Represented Litigants).

Foreclosures and Loan Modifications (prepared for the 2010 California Conference on Self-Represented Litigants).

California Tenants Booklet-A Guide to Residential Tenants and Landlords Rights and Responsibilities (2006 Edition) (Prepared by the California Department of Consumer Affairs )

Updates to California Tenants Booklet (prepared for the California Conference on Self-Represented Litigants).

Initial Inspection Before Tenant Moves Out (prepared for the California Conference on Self-Represented Litigants).

Landlord Tenant Law: Landlord's Perspective (prepared by the Superior Court of California, County of San Bernardino )

Landlord Tenant Law: Tenant's Perspective (prepared by the Superior Court of California, County of San Bernardino )


Family Law

Written Materials

Written Materials

New Developments in Family Law and Domestic Violence (Prepared for Pathways to Justice 2015)

Helping pro pers complete their dissolutions of marriage (Rev. 2/2007) (prepared by the Superior Court of California, County of San Mateo ).

Basic Introduction to Step-Parent Adoptions (prepared for the 2010 California Conference on Self-Represented Litigants)

Special Immigrant Juvenile Status in Family Court: Los Angeles One-Parent SIJS Manual (Prepared in 2013 with 2014 update) Prepared by Kids in Need of Defense and Equal Justice Works.

Family Law Issues for Transgender Parents and Children (Rev. 2015) Prepared for the Family Law Self-Help Conference in Jan. 2015.

Houses: Before, During and After Trial (Rev. 2015) Prepared for the Family Law Self-Help Conference in Jan. 2015


Guardianships

Classes/Broadcasts
Written Materials

Classes/Broadcasts

Guardianship Basics Audio and Slide Presentation (1.5 hrs) (recorded at Conference on Self-Represented Litigants: Workshops from March 2006)

Written Materials

Guardianship Presentation Notes (Rev. 5/2007) (prepared by the Superior Court, County of San Bernardino for the California Conference on Self-Represented Litigants).

Guardianship Overview Chart (Rev. 2007) (prepared by the Superior Court, County of San Bernardino for the California Conference on Self-Represented Litigants).

Notice in a nutshell (Rev. 5/2007) (prepared by the Superior Court, County of San Bernardino for the California Conference on Self-Represented Litigants).

Guardianship Assistance Program (GAP) Training Manual (prepared by the Superior Court, County of San Bernardino )

Teaching Guide for Guardianship of the Person (Jan. 2008) (Developed by the Judicial Council of California's Center for Judicial Education and Research (CJER) ).

PowerPoint on Probate Guardianship of the Person - Self-Help Overview Course (Jan. 2008) (Developed by the Judicial Council of California's Center for Judicial Education and Research (CJER).

Special Immigrant Juvenile Status in Family Court: Los Angeles One-Parent SIJS Manual (Prepared in 2013 with 2014 update) Prepared by Kids in Need of Defense and Equal Justice Works.


Mediation


Traffic

Classes/Broadcasts

Classes/Broadcasts

Expungement and Basic Traffic Audio (1 hr 20 mins) (recorded at Conference on Self-Represented Litigants: Workshops from March 2006)


Tools for Working with SRLs

General Communication Tools
Working with Culturally and Linguistically Diverse Populations
Dealing with Mental Health Issues


General Communication Tools

Classes/Broadcasts
Written Materials

Classes/Broadcasts

Plain Language and Readability- Training by Pro Bono Net on 2/29/2008. Recording and presentation materials available.

Written Materials

Practical Suggestions for Helping Self-Help Center (SHC) Staff Engage with Customers Appropriately(prepared for the California Conference on Self-Represented Litigants).

How to Effectively Serve Self-Represented Litigants with Disabilities (prepared for the 2010 California Conference on Self-Represented Litigants)


Working with Culturally and Linguistically Diverse Populations

Working with LEP Litigants

Harvard's Implicit Association Test (IAT) . The IAT measures implicit attitudes and beliefs that people are either unwilling or unable to report, demonstrating the manner in which human minds display the effects of stereotypic and prejudicial associations acquired from their socio-cultural environment.


Dealing with Mental Health Issues

Addressing Litigant Mental Health Issues in the Courtroom, a chapter from the California Benchguide on Self-Represented Litigants (prepared for the California Conference on Self-Represented Litigants).

Helping Litigants with Mental Health Problems Audio (1.5 hrs) (recorded at Conference on Self-Represented Litigants: Workshops from March 2006)

Bringing the Best Out of People  (prepared for the 2010 California Conference on Self-Represented Litigants)


Guidelines and Ethical Issues for Self-Help Center Staff

Classes/Broadcasts
Written Materials

Classes/Broadcasts

Ethics for Self-Help Attorneys Audio (recorded at Conference on Self-Represented Litigants: Workshops from March 2006)

Written Materials

Guidelines for the Operation of Self-Help Centers in California Trial Courts Coordinated by the Task Force on Self-Represented Litigants. Released by the Judicial Council of California in March 2008.

Ethics in Self-Help Centers: Powerpoint, Court Employee Code of Ethics, CRC Guide for FLF and Self-Help, and FLF Act (Prepared for Pathways to Justice 2015).

Basic Rules for Working in the Self-Help Center

How to Draw the Line Between Legal Advice and Legal Information

Legal Information and Legal Advice - The Hard Situations (prepared for the 2010 California Conference on Self-Represented Litigants)

Mandatory requirement and acknowledgement of FC § 10014 and paragraph 9, subdivision B of Canon 3 of Code of Judicial Ethics.

Selections in Ethics for Facilitators (prepared for the California Conference on Self-Represented Litigants).

Ethical Issues for Attorneys Working With Self-Represented Litigants by Gay Conroy, Neal Dudovitz, Robert Hawley and Julie Paik.

Code of Ethics for the Court Employees of California (prepared by the Judicial Council of California)

More links to Ethical Issues, including judicial ethics, limited scope representation and court clerks


Staff Hiring / Recruitment Tools

Sample Interview Questions (Rev. 6/2007) (prepared by the Superior Court of California, County of Sacramento ).

Paralegal Interview Exercise-Oral Exam (Rev. 6/2007) (prepared by the Superior Court of California, County of Sacramento ).

Paralegal Interview Exercise-Version 2 (Rev. 6/2007) (prepared by the Superior Court of California, County of Sacramento ).

Court Clerk Interview Questions: Self Help Center position. (prepared by 4th Judicial District Court, Minnesota Judicial Branch ).

Screening Criteria for Attorney I Child Support Self-Help. (prepared by 4th Judicial District Court, Minnesota Judicial Branch ).

Mock SRL Motion and Questions for Use in SHC Attorney Interview. (prepared by 4th Judicial District Court, Minnesota Judicial Branch ).

Reference Checking for SHC Staff Attorney Position. (prepared by 4th Judicial District Court, Minnesota Judicial Branch) .


Staff Development

Education Requirements
Skills Development

Education Requirements

Sacramento Superior Court brochure "Meeting Your Minimum Continuing Education Requirements" (Rev. 03/2007) (prepared by the Superior Court of California, County of Sacramento).

Skills Development

Websites for grant-writing resources

Foundation Center (provides information for grantseekers, online training courses and other resources).

Plain Language and Readability- Training by Pro Bono Net on 2/29/2008. Recording and presentation materials available.