Request for Proposals: Selection of a Service Provider to provide Hosted Call Center Services, RFP#: OREFM-2014-01-JMG

Update: April 10, 2014

Notice of Award

There was one Proposal received from:  Telax Voice Solutions, Inc.

The Proposal has been evaluated and deemed to comply with the requirements of the RFP.

The RFP record indicates that adequate competition was attracted as evidenced by the fact that five contractors attended the Live Pre-Bid Teleconference (see below).

The AOC will proceed with entering into a contract with Telax Voice Solutions, Inc.”

Update: March 5, 2014

Questions and Answers

Update: March 3, 2014

Forms to be Submitted with Proposals:

Iran Contracting Act Certification Form

Documented proof that Proposer is in Good Standing and qualified to conduct business in California (only applies if Proposer is a Corporation):

For information regarding this, please see the California Secretary of State’s Website

Update: February 13, 2014 (Modified February 18, 2014)

Attendees – Teleconference re: Hosted Call Center Services RFP OREFM-2014-01-JMG, February 11, 2014

Organization Attendees
Unify Inc, f/k/a Siemens Enterprise Communications, Inc. Mary Ellen Buzzelli - Unify
Steve Tepper - Unify
Tom Dickson - Unify
Kirk Broussard - Unify
Ray Saturnino - Unify
Paul Nagel - inContact
Streamwrite, LLC Mark Seeba
Oracle Cade Gorman - CRM Application Sales Manager, State of California
Eventus Solutions Group Bard Chodera
Mike Donaldson
Doug Dostal
Kevin Muterspaugh
AnswerNet Laurel Ardle - National Inbound SalesManager
Kimberly Mitchell - RFP Coordinator
Gene Porter Jr. - National Sales Executive

The Office Real Estate and Facilities Management, a Division of the Administrative Office of the Courts, is seeking Proposals from qualified companies to provide hosted call center services and other services in support of implementation and use of such services, as further detailed in this RFP.

The RFP applicable to this procurement can be found here:

Legal Agreement
The Legal Agreement  applicable to this procurement can be found here:

Form for Submission of Questions

Payee Data Form

DVBE Participation Form

The Project Schedule applicable to this procurement is as follows:

1 Pre-Proposal/Project Review Teleconference. Telephone Participants Dial: 1-866-751-8221. No password is required to access this line. February 11, 2014 at 11:00am PST
2 Deadline for submittal of prospective Service Providers’ written requests for clarifications, modifications or questions regarding this RFP. March 4, 2014 2:00pm PST
3 Answers to questions and modifications to the RFP (if any) are posted on the California Courts website March 11, 2014 2:00pm PST
4 Prospective Service Provider Demonstration of Services Meeting Week of March 13-14 (Date/Time TBD agreed by AOC)
5 Submittal Deadline for Receipt of Proposals March 17, 2014 by 2:00 pm PST
6 Scoring of the subject areas regarding Organization Background / Experience and the conformance of your product/services to AOC needs is published to the website. March 24, 2014
8 Public Opening of Sealed Price Proposals March 25, 2014 2:00 pm PST
455 Golden Gate Ave.
San Francisco, CA 94114
if attending send email to :
24 hrs prior to scheduled opening
9 Notice of Intent to Award Posted to Website March 28, 2014