My Jury Duty Portal - Los Angeles Superior Court

Jury icon Project Name: My Jury Duty Web Portal
Court: Los Angeles Superior Court
   Links: Portal Login
    Court Jury Webpage

Overview/Program Description:

The "My Jury Duty" Web Portal is designed to be a "one stop" shopping center for jurors utilizing the latest in Web technology. It allows jurors to respond to their jury summons in the convenience of their homes and virtually 24/7. Jurors may register, postpone, request excuses or transfers, receive their reporting instructions, and access a host of other functions that provide jurors with information and services, including maps, videos, local eateries, and the ability to chat real time with agents. Jurors may also receive their mandatory orientation through the portal. This system introduces operational efficiencies and cost savings for the division.

Further, the Web Portal also directly interfaces with the Court’s Mail Opening, Scanning, and Extracting System (MOSES)/Juror Activity Coding System (JACS) by automatically creating digital images of the jury summons based on responses provided by jurors and sends these images to MOSES/JACS to be further processed by Juror Services staff.

Program Benefits/Savings:

The outcome of this program was an additional avenue of access to the court, resulting in better service to jurors and greater efficiency for the court. Use of the Web Portal, which has grown to approximately 28 percent of all jurors registering for jury duty, has reduced the burden on staff assigned to assist callers by telephone and allowed staff to be reassigned to other areas of court operations. Since its release in August 2011, the Web Portal has received approximately 2.8 million hits. Each hit represents staff time saved. Success was also gauged using the reliability of the system, which has experienced negligible downtime. A third measure of success was surveying and soliciting comments jurors provided using the Web Portal. The survey results yield an impressive 95 percent juror satisfaction rate with the Web Portal.

Efficiencies were realized in reducing the number of telephone calls and documents processed by staff and allowing some staff to be allocated to other operational areas. Staff whose time was previously allocated to handling phone inquiries can now process these digital summonses via the JACS system between calls. Additionally, using web services to communicate with the jury management system saves the court money by reducing the activity on the mainframe.

Other Courts Using Similar Programs:

  • El Dorado Superior Court
  • Fresno Superior Court
  • Imperial Superior Court
  • Madera Superior Court
  • Marin Superior Court
  • Monterey Superior Court
  • Napa Superior Court
  • Nevada Superior Court
  • Orange Superior Court
  • Placer Superior Court
  • San Bernardino Superior Court
  • San Diego Superior Court
  • Santa Clara Superior Court
  • Solano Superior Court
  • Sonoma Superior Court
  • Tuolumne Superior Court
  • Ventura Superior Court