Online Automated Traffic Case Assistant - Los Angeles Superior Court

Overview/Program Description:

The Los Angeles Superior Court website provides an automated online assistant, or “avatar” that interacts with customers and provides assistance in six different languages, with various traffic transactions, including paying for a ticket, scheduling a court date, and signing up for traffic school. After asking questions to gather pertinent information, the online assistant guides users to the appropriate traffic court webpage and allows them to navigate through simple, clearly-worded automated prompts to quickly find the services they need.

Program Benefits/Savings:

The avatar provides tailored assistance to visitors that greatly increases the accessibility of the Court's traffic site. Customers, particularly those familiar with web platforms, will most likely complete their transactions online. This helps reduce staff workload, foot traffic, and wait times at courthouses.