Live Chat, RFI IT-2020-72-RB

Update: September 15, 2020
Questions and Answers

The Judicial Branch of California (Judicial Council), via its administrative office, seeks a Live Chat product that can allow Self-help website visitors to communicate with staff in real time.

This Request for Information (RFI) seeks to identify entities and institutions that can partner with the branch and revolutionize the self-help service landscape through chat technology for those who choose to represent themselves in court.

Questions regarding this RFP should be directed to and must be received no later than 12 PM PST September 9, 2020.  Hard copy proposals must be delivered to:

Attention:  Bid Desk via
Judicial Council of California
455 Golden Gate Avenue, 6th Floor
San Francisco, CA 94102-3688

Further details regarding the solicitation are set forth in the RFP and related documents are provided below.

IT-2020-72-RB Request For Information

Attachment 1 - Proposer Response

Attachment 2 - Business and Technical Requirements