What information is or will be available to the Court?

The designated point of contact staff will receive:

Program data (monthly, quarterly, semi and annual)

Will staff be able to see each other’s data by location? Can the data be requested?

Each county has a primary point of contact staff. This person and/or persons will have access to county program data. If you require specific data via one of the supported data formats, please submit your request to stars.support@jud.ca.gov and briefly describe the need, type, format, date range (if applicable) and expected date of completion.

Note: Data release will begin early next year in January 2019.

Can data be shared at these intervals?

1. Weekly;
2. Monthly;
3. Quarterly;
4. Mid-year; and
5. Annually

Yes.

Access to report data is not yet available.  Data reports will be available Can data be shared at these intervals?

1. Weekly;
2. Monthly;
3. Quarterly;
4. Mid-year; and
5. Annually

Court programs need (for internal reporting purposes) real-time access to the reported data.  Can FLF leads obtain access to real time data during the implementation phase?

Is there way to know how many records each staff has entered throughout the day?

If you are the Point of Contact for your county, you will have access to daily, weekly, monthly, quarterly and annual data reports.

The reports are visually interesting, can I get the raw data in excel or some other format?

I was wondering how to run reports of the data that we have already entered. Do I need a separate link?

At this time, the STARS report templates are not ready for court dissemination. We don’t have the data to populate most survey data points. When we have enough data, your court will be among the first wave of courts to receive individual links.  Reports will include monthly, quarterly, and annual survey reports.

When can we expect to see the reports?

Group 1 implementation courts can expect to receive their dedicated survey reports by mid-December (for group 1 [of 4]). All other courts will receive their reports sometime in January/February.

Is there a way for me to look at the customer surveys that have been turned in? Can I access analytical data like how many were submitted per day?

If you are the Point of Contact for your county, you will have access to daily, weekly, monthly, quarterly and annual data reports.

When entering daily stats, I noticed there are no IV-D workshop [listed] as options. There is a family law child support (non IV-D) workshop option, for workshops the provide IV-D services, how do we document those using the daily stats tool?

Daily stats data collection tool only collects non IV-D workshop services and is NOT intended for customers that participate in IV-D workshop services.  IV-D workshop participants should have Customer Surveys completed. For non-IV-D workshops, we encourage you to complete the Customer Survey as well, but are providing the option of just listing the numbers in the workshop, if you do not have time to enter all customers individually.

Entry of daily stats—can the daily stats be submitted to the JC at the end of the day?

Is it just one entry per site?

Or can each person at that site enter their own daily stats?

Yes, daily stats can be submitted at the end of the day.

No, every person can enter their own data.

Paralegals work in the courtroom preparing orders after hearing for pro per matters.   If both parties are pro per and both have appeared at the hearing, do we count those as two customers?  Or just one transaction, therefore one customer?

If both parties are at the hearing – count it as 2.

If only one party is there, count it as 1.

The assumption is that there will probably be some explanation and guidance to both parties when the OAH is provided to them.

For counties like ours that capture brief contacts in another system. Can we report this data less often than daily?

Yes. SHC/FLF sites have the option to report daily or monthly stats. To assist with this data collection requirement, we are providing two dedicated data collection links. The first link is for counties that prefer to collect and report their brief contacts daily. The second dedicated link is for counties that have a system in place that tracks daily contacts but prefers to only report all brief encounters monthly.

Note: Counties are encouraged to report their daily stats at the end of each service day. Reporting daily ensures the data is captured accurately and will save time from having to reconstruct the equivalent of service days into the monthly report. If the court reports daily data, our data collection platform will bundle the information in accordance with what is required in the monthly statistics report.

Could staff at the JCC clarify “Brief Information and Referral” as opposed to “Customers Not Recorded?”

If SHC/FLF staff is providing information, then this interaction should be recorded as brief Information and referral.

If the interaction is something less than that, they can record as Customers Not Reported, but write a short description of the types of service provided to customers and send to the Judicial Council to assist in understanding what is included in this count. It will be critical to know if you use this to provide a substantial amount of service, but just were not able to include it in your Customer Surveys.

Is there a reason why the full survey and the daily statistics/workshops are in separate links?  The daily statistics make sense to be separate, but the workshops should be part of the regular survey.

Customers attending workshops should be included in the Customer Survey whenever possible.  This is a back-up for larger workshops or in situations where any customers are missed.  The workshop form is just to indicate how many workshops are being provided each day and how much time is spent in those workshops.

We are not sure how to capture “Order and Judgment” preparation services.  The initial contact at our counter is captured already, but the preparation of the order on a later date is the part that does not seem to fit in any of the current categories.

How should we be indicating this particular service on question 7?

The best way to handle this is to just use the entry for the date that the contact was made with the customer and not to do this as a double-count since it is one service.

If there is more than one PoC, does that mean the information or data is available to only one person?

Will the PoC receive data for all program locations within the county?

Primary contact (PoC staff) will have access to Weekly, Monthly, Bi-annual and Annual data reports, including raw (.CSV, SPSS, .XLS) data.

Our court program participates in workshops with DCSS. Often, we don’t have demographic data on the litigants.  Can we add IV-D child support to the list of workshop topics?

Can we remove the old FLFED from our court servers/system?

IMPORTANT:

On the day of STARS implementation, please submit your FLFED data to Youn Kim.

We recommend that all court programs maintain the FLFED data collection tool in the court servers. Once all court programs complete STARS implementation, we will be sending out next-step instructions on what to do with the FLFED and the data it holds.

Is IV-D triage the same as outreach (i.e., less than 5-minute interactions on non-IV-D issues to give info re: the process, distribute forms, make referrals, etc.)?

Does the survey need to be completed in one sitting or can we come back to it later?