Hosted Call Center Services RFQ-2009-11-JMG

(Published February 2, 2010)

Update (March 29, 2010)
The Office of Court Construction and Management of the Administrative Office of the Courts is pleased to announce that it has selected Telax Voice Solutions, Inc. as the provider of choice for the Hosted Call Center Services.

OCCM and the AOC wish to thank all who participated in this process for their efforts on behalf of the California Courts.

Update (March 3, 2010)
The AOC is modifying the published RFP and now requires a demonstration of your service. Please call the individual identified in the revised RFP Schedule, below, to set up a demonstration time.

RFP Revision 1:

Update (February 26, 2010)

Questions Submitted, Answers Posted

Questions and Answers

Request for Qualifications Text:

Legal Agreement Text:

Printable and Editable Forms Pertaining to this RFP:


RFP Schedule, Revision 1 Dates (PST)
Pre-Proposal/Project Review Teleconference. Telephone Participants Dial: 1-866-751-8221. No password is required to access this line. February 11, 2010 at 11:00am PST
Deadline for submittal of prospective Service Providers' written requests for clarifications, modifications or questions regarding this RFP. February 19, 2010 2:00pm PST
Answers to questions and modifications to the RFP (if any) are posted on the Court website. February 26, 2010
Prospective Service Provider Demonstration of Services Meeting. Call Cathy Hema 916 263 2987 to set up meeting. Week of March 8-11 (Date/Time TBD agreed by AOC)
Submittal Deadline for Receipt of Proposals March 12, 2010 by 2:00pm PST
Notice of Intent to Award Posted to Website March 12, 2010