Deployment

CCPOR Training and Education Planning

The CCPOR Training and Education Planning section describes the training programs being offered for CCPOR courts and LEAs.

Training Program

The CCPOR program uses a train-the-trainer approach for individuals who will be responsible for downstream training at their local court or sheriff’s office location. The program will provide courts and LEA subject matter experts (SMEs) with the knowledge and tools to educate their staff about the CCPOR application.

Training Strategy

The strategy is to provide training and education to Court and LEA SMEs on:

· Full functionality of the CCPOR application use cases, processing principles, and service options;

· Train-the-trainer workshop (optional) for presentation skills.

Training Prerequisites

The following are prerequisites for training:

· Each court and sheriff should identify Subject Matter Experts or SMEs that will conduct training in each location. Scheduling training for the court and sheriff users should be coordinated, based on the on-boarding and activation schedule.

· The AOC will provide a training plan to the court and sheriff that covers full details of the training program, according to each court/sheriff’s project schedule.

Training Method

AOC trainers will provide training either in a classroom environment (preferred), or online using a combination of pre-recorded video demonstrations and WEBEX. It is recommended that the court and LEA subject matter experts provide training to other court and LEA staff just prior to CCPOR activation.

CCPOR Training Modules

Module 1:

CCPOR Query Training

This module focuses on the CCPOR search and retrieval process; conduct initial search, navigate search results, and select and retrieve an order. This module is intended for an audience with the user role “CCPOR Query Only” and “CCPOR Query Only with Sealed.” There is no data entry associated with this role.

Module 2:

CCPOR Full Functionality

Training

This module focuses on scan an order and search, add, draft, modify, service, and cancel an order using the CCPOR system. This training also focuses on viewing DOJ/ CARPOS messages intended for users who are CLETS certified.

Module 3:

Local Help Desk

This training will be conducted for the local helpdesk of the courts Local Helpdesk who will be involved in court and user profile setup, manage Training reporting requirements and are authorized to report CCPOR requests; issues/error handling to the AOC CCTC Service Desk after court go-live.

Module 4:

User Administration

This is for users who are able to add newly authorized users to CCPOR and assign different attributes to them.

Training Material

A CCPOR User Guide as well as introductory and demonstration videos on using the system and other materials to assist the learning process will be used in all training. The User Guide contains step-by-step instructions on CCPOR functionality. This document will also be available online on AOC Web sites, and on Serranus and www2.

Train-the-Trainer Workshop (Optional)

An optional workshop will provide basic training skills to staff that, as part of their work assignments, train on an occasional basis, and may benefit from training staff. The intent is for court and LEA SMEs to learn and educate court staff on CCPOR application. At the end of the workshop the SME will be able to:

· Learn basic training skills

· Handling problem situations

· Practice training (prepare and deliver)

Overview & Demonstration Videos (Optional)

The addition of overview and demonstration videos has been done to address the issues of lack of travel funds as well as issues presented with training those whose primary work shift is not weekday day shift.

Training Time Duration

CCPOR Query Training

Classroom / WEBEX

2 hours

Video/WebEx

Video length + 45 minutes on WebEx at the end.

CCPOR Full Functionality Training

Classroom / WEBEX

4 hours

Video

Video length

Local Helpdesk Training

Classroom / WEBEX

0.5 hour

Train-the-Trainer Workshop (optional)

Classroom / WEBEX

1 hour

User Administration

WEBEX

0.5 hour

Video

Video length

Court Acceptance Test (CAT) Plan

Court Acceptance Test is a final step before go-live; all courts should be prepared for acceptance testing. CAT is a process to obtain confirmation by a subject matter expert (SME) that validates that the CCPOR application meets all functional requirements.

CAT Strategy

The courts and LEAs should be trained and educated on the CCPOR application before conducting acceptance testing. The strategy is to provide courts and LEA SMEs with the test plan just before testing is performed.

CAT Prerequisites

The strategy is to provide a well-defined test plan to the courts and LEA SMEs on the following:

  • Each court and sheriff should identify SMEs to conduct acceptance testing in each location.
  • Scheduling testing of the court and sheriff users should be coordinated, based upon the on-boarding and activation schedule.
  • The AOC will distribute a CAT Plan to the court and sheriff with full details of the test program according to each court/sheriff’s project schedule.
  • The test plan will include:
    • Test plan responsibilities
    • Strategy; test approach, assumptions & constraints, test environment and test period
    • Test scenarios; test series and tracking defects Test acceptance criteria; entrance & exit

CAT Schedule

The AOC will define and distribute the schedule which will be based on court and LEA’s desired operations start date for CCPOR.

Go-Live Readiness Checklist

The purpose of the go-live readiness checklist is to ensure that courts and LEAs assess and validate readiness before coming on board with CCPOR. The checklist will be distributed to courts and LEAs just prior to the go-live date and includes the following sections:

  • Technical and configuration readiness
  • Staff readiness
  • Support readiness

Post Go-Live Activities

The purpose of the Post-Go Live activities is to provide the process and procedures to courts and LEAs after go-live. The plan will consist of:

  • Submitting close-out approval
  • Participate in lessons learned
  • Providing incident reporting process

Resource Planning

The resource planning is to help the courts and LEAs plan for physical resources recommended for project support as well as type of resources, and length of time they are needed. The resources can play a dual role as preferred.

Leadership

Item

Role

Responsibility

Court Executive Officers and Presiding Judges

Point of contact for project decision and promotion.

Work closely with RADs.

Project Manager

Point of contact for project needs. This person is designated as lead contact for the court to AOC relating to the CCPOR project. NOTE: This person can be the Supervisor or IT Deployment Manager.

Work closely with AOC CCPOR Project Manager on project planning and activities. Relationship management with respective courts and LEAs. Complete CCPOR Questionnaires e.g. contacts, court processing, be involved in court & user profile setup, etc. Monitor project status at Court and LEAs. Attend meetings to exchange status.

Management

Item

Role

Responsibility

Supervisor Restraining & Protective Order Operations This is the person designated as the primary contact for the Court to AOC relating to the CCPOR project.

Main point of contact for overall project needs.

Work closely with AOC CCPOR Project Manager on project planning and decisions. Monitor project status at Court Attend meetings to exchange status.

IT Deployment Manager This is the person designated as the primary contact for court deployment activities.

Main point of contact at the court for deployment activities.

Work with AOC CCPOR Deployment Manager on deployment planning and activities; Review Court Planning Guide, Training Plan, Go-Live checklist, and Post Go-Live activities. Establish court deployment activities; develop internal deployment plan. Ensure that deployment activities are performed on schedule and with the available resources. Attend meetings to exchange status.

Court Supervisor / Clerk

Item

Role

Responsibility

Subject Matter Experts (SME) / Trainers

Participate in train-the-trainer planning. Train-the trainer for respective county staff. Test CCPOR for CAT.

Work with the AOC training team for identifying and scheduling court staff for CCPOR training. Attend CCPOR Query and Full system Training. Conduct training for courts/LEA users. Work with the AOC to report results from testing.

Technical Staff

Item

Role

Responsibility

IT Technical/Network Staff

Manage technical and network activities.

Manage, participate and support all pre-deployment activities e.g. Site Assessment, Scanner setup and configuration, etc. Assist court IT Deployment Manager up to and including court go-live. Ensure internal security requirements are met.

Local CCPOR Administrator

Manage and support on-boarding activities.

Manage, participate and support court on-boarding activities. Involved in court & user profile setup and report administration. Attend local CCPOR administrator training.