Overview

Introduction

The California Courts Protective Order Registry (CCPOR) is a judicial branch project to create a statewide repository that provides more complete, accessible information on restraining and protective orders. Access to protective orders through CCPOR will be available 24 hours a day, seven days a week (24/7) in all court jurisdictions. CCPOR resulted from a recommendation to the Judicial Council submitted by its Domestic Violence Practice and Procedure Task Force to provide a statewide protective order registry. The registry will contain up-to-date information, including electronic images of the actual, signed orders that will be readily available to judges and law enforcement. To address the task force’s recommendations, CCPOR has three primary goals:

  1. Provide the trial courts in all 58 California counties access to CCPOR, enhancing the ability of bench officers to make more informed decisions and avoid issuing conflicting orders;
  2. Improve public safety and the safety of law enforcement officers by providing access to the full text (images) and more accurate, complete, and up-to-date order information; and
  3. Automate the exchange of information between the courts and CLETS.

The California Administrative Office of the Courts (AOC) has developed and begun deploying CCPOR to 22 counties by the end of 2010. In 2011 a pilot project was started to include Tribal Courts of those Indian Tribes that are within or adjacent to the boundaries of California.

Package Summary

This package has been assembled and updated from several formerly separate documents and forms. The intention is to put everything needed for deployment preparation and execution in one place to ensure that all of the necessary information is collected and communicated. In this package you will find:

  1. Planning Guide
  2. Scope Questionnaire
  3. Scanner Questionnaire
  4. ORI Information
  5. Contacts List
  6. Go Live Checklist
  7. Training
  8. Court Acceptance Testing

Target Audience

This guide is intended to focus on deployment activities. The following groups have been identified as the target audience for the guide.

  • Superior/Trial Courts
  • Court chief information officers/managers/lead staff and project managers
  • Court professionals—managers and non-managers
  • Jurisdiction agencies—LEAs and the sheriff’s department personnel
  • Administrative Office of the Courts
  • Executive management team
  • Regional Administrative Directors
  • AOC staff and vendors

Project Information: AOC Web Sites

The following AOC Web site provides information on CCPOR.

http://www.courts.ca.gov/partners/ccpor.htm

The sites contain guides, documents, schedules and task lists for court deployment. The CCPOR team will direct your court to the appropriate documents during the deployment process.

Terminology and Definitions

Term

Definitions

AOC CCTC On-Boarding

Activities related to courts or law enforcement agencies that are hosted in the California Courts Technology Center (CCTC)/Shared Services. This includes site assessment, local hardware and software, connectivity & security measures.

Deployment Planning

Includes pre-deployment planning, deployment, and support post-deployment.

Pre-Deployment

Includes pre-deployment planning, including determining court service options, user set up, and Court Acceptance Testing (CAT).

Deployment/Go-Live

Includes courts and or law enforcement agencies go-live with CCPOR; using the system going forward.

Post Deployment/ Go-Live

Includes system monitoring and providing support post go-live.

Important reading and consideration

Roles and Responsibilities

The purpose of this section is to define the positions of the AOC project team, the role that each position will play during the deployment, and the responsibilities that go along with each role.

Position

Role

Responsibilities

AOC Manager/Supervisor

Point of escalation.

Contact resource for project escalation.

AOC Project Manager

AOC project execution and communications prior to deployment activities.

  • Establish project objectives.
  • Monitor project status.

AOC IT Project Manager

Provide development and deployment planning and execution.

  • Establish development priorities.
  • Establish deployment plan.
  • Ensure that deployment is performed on schedule and with the available resources.
  • Work closely with Project Manager and the court to drive the implementation to completion.

Subject Matter Experts

  • Business SME
  • Technical SME
  • Vendor SME

Provide business expertise as related to CCPOR.

  • Work with project team to ensure business needs and software functionality is being met. Help validate user requirements.
  • Provide input for the design and construction of test cases and business scenarios.

The following table outlines respective parties’ responsibilities.

Entity

Responsibilities

AOC

  • Set and drive statewide direction on CCPOR.
  • Develop and maintain standards.
  • Application management of CCPOR solution.
  • Manage development of new functionality in CCPOR.
  • Work with partner systems such as CLETS/CARPOS and CCMS to improve efficiency and accuracy.
  • Support deployments.
  • Develop materials to support the training process.

Court/LEAs

  • Plan and manage court and LEA deployment activities.
  • Configuration specific testing of the CCPOR.
  • Internal training to court users.

AOC Vendors

  • Development, hosting and support of CCPOR application.
  • Customer support.

Glossary

The following table lists acronyms and abbreviations used throughout this document:

Acronym

Name

AOC

Administrative Office of the Courts

CARPOS

California Restraining and Protective Order System (formerly DVROS)

CCTC

California Court Technology Center

CLETS

California Law Enforcement Technology System

DMS

Document Management System

DOJ

Department of Justice

FACCTS

Family Court Case Tracking System

HTTP

Hypertext Transfer Protocol

HTTPS

Hypertext Transfer Protocol over Secure Socket Layer

LEA

Law Enforcement Agency

R&PO

Restraining & Protective Order

RAD

Regional Administrative Director

RMS

Records Management System

SPI

State Partners Integration

UI

User Interface

VPN

Virtual Private Network