Managed Services Service Desk Support, RFP-IT23-153RB

Update: January 24, 2024
Addendum to the Timeline
Questions and Answers

Request for Proposal (RFP) 


The Judicial Council of California (JCC), chaired by the Chief Justice of California, is the policy-making entity of the California judicial branch. The California Constitution directs the JCC to improve the administration of justice by surveying judicial business, recommending improvements to the courts, and making recommendations annually to the governor and the legislature. The JCC also adopts rules for court administration, practice, and procedure, and performs other functions prescribed by law.  The JCC Information Technology Office (JCC IT) coordinates court technology initiatives statewide and supports coordination throughout the Judicial Branch; manages centralized statewide technology projects; and optimizes the scope and accessibility of accurate state-wide judicial information.  

The JCC seeks information technology (IT) operational managed services support to address the evolving IT needs of the JCC. Accordingly, this RFP seeks proposals from interested vendors that can provide managed services service desk support by meeting the needs identified.  The goal of this RFP is to establish an agreement for an initial three (3) year term, with three (3) additional consecutive one-year option terms for a potential maximum term of six (6) years.  The initial term of the Agreement is anticipated to cover the period of 2/1/2024 through 1/31/2027 (estimated). Each of the option terms may only be exercised at the JCC’s sole discretion.  

Questions regarding this RFP should be directed to and must be received no later than 1pm PST, January 17, 2024.  Proposals must be submitted in accordance to the instructions in the RFP.  

PROPOSALS DUE:  NO LATER THAN 1:00 P.M. PACIFIC TIME ON 1/29/2024.  Further details regarding the solicitation are set forth in the RFP and related documents are provided below.

Request for Proposal

Attachment 1: Administrative Rules Governing RFPs (IT Goods and Services)
Attachment 2: JCC Terms and Conditions
Attachment 2, Annex 1: Scope of Work
Attachment 2, Annex 2: Fees
Attachment 2, Annex 3: Service Level Requirements
Attachment 2, Annex 4: Reporting
Attachment 3: Proposer’s Acceptance of Terms and Conditions
Attachment 4: General Certifications Form
Attachment 5: Small Business Declaration
Attachment 6A: Payee Data Record Form (STD 204)
Attachment 6B Payee Data Record Supplement (STD205)
Attachment 7: Iran Contracting Act Certification
Attachment 8: Unruh and FEHA Certification
Attachment 9: Darfur Contracting Act Certification
Attachment 10: DVBE Declaration
Attachment 11: Bidder’s Declaration
Exhibit A: Business & Technical Requirements & Response
Exhibit B: Sections A1 to A4: Evaluation Criteria and Proposal Submission Forms
Exhibit C: Cost Response Workbook
Exhibit D: Service Level Requirements
Exhibit E: Reporting Requirements
Exhibit F: Statement of Work
Exhibit G: Metrics