Website User Testing and Focus Group Facilitation, IT-2018-05-LB

Update: May 4, 2018
Intent to Award

Update: April 30, 2018
Technical Scores
Public Opening Notice

Update: April 10, 2018
Questions and Answers

The Judicial Council of California (JCC), chaired by the Chief Justice of California, is the chief policy making agency of the California judicial system.  The California Constitution directs the council to improve the administration of justice by surveying judicial business, recommending improvements to the courts, and making recommendations annually to the Governor and the Legislature. The council also adopts rules for court administration, practice, and procedure, and    performs other functions prescribed by law. The Judicial Council of California is the staff agency for the council and assists both the council and its chair in performing their duties.

The JCC maintains several external and internal-facing Web properties, including the California Courts website and a password-protected extranet site. Our California Courts website receives more than a million visitors a month and includes the state’s largest collection of free legal self-help information, including a Spanish language mirror site; more than 1,300 fillable Judicial Council legal forms, available for download, and a collection of both current and historical Appellate Court legal opinions.

The JCC seeks a market research firm to help us identify areas for site improvement; establish customer satisfaction benchmarks; and analyze current interaction designs to identify strengths and weaknesses.

Questions regarding this RFP must be directed to and must be received no later than 2:00 p.m Pacific Time, April 11, 2018.

Proposals must be received no later than 4:00 p.m Pacific Time, April 18, 2018.  Hard copy proposals are required for this RFP and must be delivered to:

Judicial Council of California
Branch Accounting and Procurement | Administrative Division
Attn:  Lenore Fraga-Roberts, RFP-IT-2018-05-LB
455 Golden Gate Avenue, 6th Floor
San Francisco, CA  94102-3688

Further details regarding the solicitation are set forth in RFP Number: IT-2018-05-LB and related documents are provided below.

Request for Proposal

Attachment 1 – Admin Rules Governing RFPs (IT Services)

Attachment 2 – Judicial Council Services Agreement, (IT Terms and Conditions)

Attachment 3 – Proposer’s Acceptance of Terms and Conditions

Attachment 4 – General Certifications Form

Attachment 5 – Small Business Declaration

Attachment 6 – Payee Data Record Form

Attachment 7 – Bidder Declaration

Attachment 8 – DVBE Declaration

Attachment 9 – UNRUH Civil Rights Certificate