Web-Based Hosted Call Center Application, FS-2018-15-RP

Update: December 20, 2018
Notice of Intent to Award

Update: December 10, 2018
Notice of Revised Schedule of Events
RFP Revised

Update: November 1, 2018
Answer to Questions
RFP Revision 1
Notice of Revised Schedule of Events

The Judicial Council seeks proposals from qualified firms ("Proposers") with expertise in all phases of servicing a web-based hosted call center application for public buildings ("Proposals").  Proposers should submit their proposals to the Judicial Council in order to receive consideration under the Request for Proposals ("RFP").  It is anticipated that an agreement will be issued to a single Proposer under this RFP.

Hard copy proposals must be delivered to:

Judicial Council of California
Attn: Lenore Fraga-Roberts, RFP No. FS-2018-15-RP
Branch Accounting and Procurement
455 Golden Gate Avenue, 6th Floor
San Francisco, CA  94102

Further details regarding the requirements of the RFP and due dates for the Technical and Cost Proposals, and attachments thereto, are set forth in the RFP.  The RFP and related attachments are posted on this webpage.  Proposers are advised to check this RFP’s webpage on a regular basis for any updates to the RFP language or change to the Timeline.

Request for Proposals

Attachment 1 – Administrative Rules Governing RFPs

Attachment 2 – Sample Standard Agreement

Attachment 3 – Acceptance of Terms and Conditions

Attachment 4 – General Certifications Form

Attachment 5 – Darfur Certification Act

Attachment 6 – Small Business Declaration

Attachment 7 - Payee Record Data Form

Attachment 8 – Cost Worksheet and Actual Usage Data Worksheet

Attachment 9 – Question Submittal Form